2021 - Present
Product Designer
OSF Digital
- Led end-to-end discovery on a multi-profile NDIS management platform, including stakeholder interviews, app mapping and synthesis into a prioritized roadmap, while coordinating a distributed team across Brazil, London, Japan and Australia.
- Ran usability testing programs for enterprise clients, with full research plans, stakeholder alignments and findings kept in shared Confluence and Miro repositories so insights stayed reachable across the team.
- Conducted UX audits grounded in behavioral design and cognitive psychology, driving stakeholder education sessions and measurable prospect-to-customer conversion improvements.
- Designed native banking apps, building complete flows for transfers, spending management and credit limits in agile teams running continuous discovery and delivery.
- Built a scalable UI system that unified 22 automotive brands into a single storefront, treating tokens, variants and components as first-class product decisions.
- Integrated AI throughout the design process, from discovery planning and synthesis to ideation, prototyping and automating repetitive work.
